Values: We are a privately held, family owned New England company with old-fashioned values. We succeed with integrity and pride in our country, our product, our customers and our employees. These values characterize the Signature family.
Pride in our Customers who quickly become Signature family members. We answer the telephone personally. We want to talk to our customers directly and hand their questions or concerns immediately. Customer Service is our #1 priority! We have set up a technical service line to handle problems from 7:00AM to 9:00PM EST, seven days a week, because we know you take pride in servicing your customers as well. We value suggestions from our customers… It is how we make our systems and services better!
Pride in our Employees: We take pride in what we are today, and it is through the dedicated efforts and concern of our employees for quality product and prompt service that have made it possible. We are who we are because of them… We will grow as a family with their concern and effort.
History: Signature Engraving Systems is a privately held corporation and an offshoot of United Innovations, Inc., an engineering design firm. United Innovations was founded in 1982 by Lucien Parent, President of United Engineers, Inc. and Christopher Parent along with Dr. James Voss and James Richmond. The company was chartered to research product ideas that could be of interest to manufacturers, combined with the internal manufacturing of certain products. The company also sold patent rights to others to produce innovative products.
The first product design marketed by United Innovations was a large format Mural Plotter. The second was a computerized Signature 8000 Pantograph Retrofit Engraver developed for the largest giftware chain in the country. The third product line was an easy-cut vinyl cutter/plotter for the sign industry. Fourth, the computerized Signature 8080 countertop engraver, the real beginning of Signature Engraving Systems, Inc.
As these products developed, the company's research of the engraving market found the available systems, including their own, insufficient for the needs of the industry they served or were severely limited to specific industries. They vowed to develop a system that would meet all industry needs while at the same time expanding the capabilities and horizons of engraving systems. They succeeded beyond their wildest expectations.
Now the benchmark for computerized engravers, Signature continuously strives to improve current models and develop new techniques and designs to make personalization as unique as the individual for whom it is meant. We came to realize exactly what personalization is. Our mission has evolved to include not only the development of better tools and systems, but to educate the industry about personalization so they can benefit from increased margins, and also experience the daily pleasure of making their customers happy!